Available Support is the most essential part of any School Management Information System.

1

A fully staffed helpdesk is available from 7:30 to 15:30 on normal workings days – Monday to Friday. EDUPAC closes during the RSA December school holidays.

2

All incoming support calls are logged by using a CRM system, and resolved the within 1 to 3 days. Technical support and advice on networks and hardware are also available.

3

Unresolved problems are escalated within 24 hours to management level and/or the technical and development staff.

Edupac provides the following support structure

  • Detailed manuals with copies of screen images
  • Digital videos and manuals downloadable from the Internet
  • Internet (Remote) & E-mail support
  • On-site Software Consultation
  • Training Courses
  • Database Hosting and Daily Data Back-ups
  • Financial Consultation
  • Newsletters and Memo’s
To receive remote support please install TEAMVIEWER on your computer.
Download TeamViewer
Our basic or preferential telephone support agreement may also be extended to include monthly on-site support visits.
Currently, more than 50% of our customer base subscribes to our annual support contracts which we tailor-make to their unique requirements.
All support contracts are offered at highly affordable fees and rates.
Edupac further extends our support service to include annual financial verification services (Audit) at a fixed cost.

Company

EDUPAC is an Internet-based, School Management Information Software Solution which is designed to meet all the Administrative, Curriculum, Staff and Financial functions and controls that schools need.

Contact us to activate your On-Line School Account and START IMMEDIATELY!
Address:
Suite 1 & 2, Brentwood Office Park Ibis Place, Meyersdal Ext 21, Alberton, Gauteng, South Africa
Phone:
+27 11 867 9420
Fax:
+27 86 262 6084
Email:
helpdesk@edupac.co.za
Email:
directors@edupac.co.za
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