EDUPAC SOFTWARE SUPPORT
SERVICES (PTY) LTD PRIVACY POLICY
Suite 1 & 2, Brentwoodpark, 2 Ibis Place, Meyersdal
P.O. Box 6100 Meyersdal 1447
Tel: +27 11 867-9420
Fax: +27 86 262-6084
directors@edupac.co.za
www.edupac.co.za
Last updated: 29 March 2021
1 INTRODUCTION
Edupac Software Support
Services (Pty) Ltd (“Edupac” or “we” or “us” or “our”) respects the privacy of
our users (“user” or “you”). This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you visit our website www.edupac.co.za, www.tvetonline.co.za, www.tswela.co.za www.emis.africa or any other of our
websites that carries our trademark or logo) or information that may be created
in our on-line
application emis.edupac.co.za and our mobile applications “Edupac Parents Portal” or “Edupac Employee Portal” , including any other
media form (Facebook, Twitter, LinkedIn etc, media channel, mobile website, or
mobile application related or connected thereto (collectively, the “Site”).
Please read this privacy policy carefully. If you do not agree with the terms of this
privacy policy, please do not access the site.
We reserve the right to
make changes to this Privacy Policy at any time and for any reason. Changes can be noticed by referring to thee “Last
Updated” date of this Privacy Policy.
Any changes or modifications will be effective immediately upon posting
the updated Privacy Policy on the Site, and you waive the right to receive
specific notice of each such change or modification.
You are encouraged to
periodically review this Privacy Policy to stay informed of updates. You will
be deemed to have been made aware of, will be subject to, and will be deemed to
have accepted the changes in any revised Privacy Policy by your continued use
of the Site after the date such revised Privacy Policy is posted.
2 COLLECTION OF YOUR INFORMATION
We may collect
information about you in a variety of ways. The information we may collect on
the Site includes:
2.1 Personal Data
Personal,
identifiable information, such as your name, physical and postal addresses,
email address, and telephone number, that you voluntarily give to us when you
register with the Site or when you choose to participate in various activities
related to the Site, such as online chat and message boards. You are under no
obligation to provide us with personal information of any kind, however your
refusal to do so may prevent you from using certain features of the Site.
2.2 Derivative Data
Information
our servers automatically collect when you access the Site, such as your IP
address, your browser type, your operating system and
your access times. If you are using our mobile application, this information
may also include your device name and type, your operating system, your phone
number, your country and other interactions with the application and other
users via server log files, as well as any other information you choose to
provide.
2.3 Financial Data
Financial
information, such as data related to your debit order payment method, or
information that you supply with proof of payments that we may collect when you
purchase, order or request information about our services from the Site or our
mobile application. We store only very limited, if any, financial information
that we collect. Otherwise, all financial information is stored by our payment
processor - Stratcol, and you are encouraged to review their privacy policy and
contact them directly for responses to your questions.
2.4 Facebook Permissions
The
Site and our mobile application may by default access your Facebook basic account
information, including your name, email, gender, birthday, current city, and
profile picture URL, as well as other information that you choose to make
public. We may also request access to other permissions related to your
account, such as friends, check-ins, and likes, and you may choose to grant or
deny us access to each individual permission. For more information regarding
Facebook permissions, refer to the Facebook Permissions Reference page.
2.5 Data from Social Networks
User
information from social networking sites, such as Facebook, Google+, Instagram,
Pinterest, Twitter, including your name, your social network username,
location, gender, birth date, email address, profile picture, and public data
for contacts, if you connect your account to such social networks.
2.6 Mobile Device Data
Device
information, such as your mobile device ID, model, and manufacturer, and
information about the location of your device, if you access the Site from a
mobile device.
2.7 Third-Party Data
Information
from third parties, such as personal information or network friends, if you
connect your account to the third party and grant the Site permission to access
this information.
2.8 Data from Surveys
Personal and other
information you may provide when responding to surveys.
2.9 Mobile Application Information
If you connect using
our mobile application:
● Geo-Location Information. We may request access or permission to
and track location-based information from your mobile device, either
continuously or while you are using our mobile application, to provide
location-based services. If you wish to change our access or permissions, you
may do so in your device’s settings.
● Mobile Device Access. We will
not request access or permission to certain features from your mobile
device, including your mobile device’s calendar, camera, contacts, microphone,
reminders, sensors, SMS messages, social media accounts, storage, and other
features. If you wish to
change our access or permissions, you may do so in your device’s settings.
● Push Notifications. We
may request to send you push notifications regarding your account or the
Application. If you wish to opt-out from receiving these types of
communications, you may turn them off in your device’s settings.
3
USE OF YOUR INFORMATION
Having
accurate information about you permits us to provide you with a smooth,
efficient, and customized experience.
Specifically, we may use information collected about you via the Site or
our mobile application to:
● Assist
law enforcement and respond to subpoena.
● Compile
anonymous statistical data and analysis for use internally but will not share
it with third parties.
● Create
and manage your account.
● Deliver
targeted advertising, coupons, newsletters, and other information regarding
promotions and the Site and our mobile application to you.
● Email
you regarding your account or order.
● Enable
user-to-user communications.
● Fulfil
and manage purchases, orders, payments, and other transactions related to the
Site.
● Generate
a personal profile about you to make future visits to the Site more
personalized.
● Increase
the efficiency and operation of the Site.
● Monitor
and analyse usage and trends to improve your experience with the Site.
● Notify
you of updates to the Site.
● Offer
new products, services, mobile applications, and/or recommendations to you.
● Perform
other business activities as needed.
● Process
payments and refunds.
● Request
feedback and contact you about your use of the Site.
● Resolve
disputes and troubleshoot problems.
● Respond
to product and customer service requests.
● Solicit
support for the Site.
4
DISCLOSURE OF YOUR INFORMATION
We
may share information we have collected about you in certain situations. Your
information may be disclosed as follows:
4.1 By Law or to Protect Rights
If
we believe the release of information about you is necessary to respond to
legal process, to investigate or remedy potential violations of our policies,
or to protect the rights, property, and safety of others, we may share your
information as permitted or required by any applicable law, rule, or
regulation. This includes exchanging
information with other entities for fraud protection and credit risk reduction.
4.2 Third-Party Service Providers
We
may share your information with third parties that perform services for us or
on our behalf, including payment processing, data analysis, invoice delivery,
statement delivery, feedback on ticket status, email delivery, hosting
services, customer service.
4.3 Marketing Communications
Only
with your consent, and with an opportunity for you to withdraw consent, will we
share your information with third parties for marketing purposes, as permitted
by law.
4.4 Online Postings
When
you post comments, contributions or other content to the Site, your posts may
be viewed by all users and may be publicly distributed outside the Site in
perpetuity.
4.5 Third-Party Advertisers
We
may use third-party advertising companies to serve ads when you visit the Site.
These companies may use information about your visits to the Site and other
websites that are contained in web cookies to provide advertisements about
goods and services of interest to you.
4.6 Affiliates
We
may share your information with our affiliates, in which case we will require
those affiliates to honour this Privacy Policy. Affiliates include any
subsidiaries, joint venture partners or other companies that we control or that
are under common control with us.
4.7 Business Partners
We
may share your information with our business partners to offer you certain
products, services, or promotions, but only with your consent.
4.8 Offer Wall
Our mobile application may display a
third-party hosted “offer wall.” Such an
offer wall allows third-party advertisers to offer virtual currency, gifts, or
other items to users in return for acceptance and completion of an
advertisement offer. Such an offer wall
may appear in our mobile application and be displayed to you based on certain
data, such as your geographic area or demographic information. When you click on an offer wall, you will
leave our mobile application. A unique
identifier, such as your user ID, will be shared with the offer wall provider to
prevent fraud and properly credit your account.
4.9 Social Media Contacts
If
you connect to the Site through a social network, your contacts on the social
network will see your name, profile photo, and descriptions of your activity.
4.10 Sale or Bankruptcy
If
we reorganize or sell all or a portion of our assets, undergo a merger, or are
acquired by another entity, we may transfer your information to the successor
entity. If we go out of business or
enter bankruptcy, your information would be an asset transferred or acquired by
a third party. You acknowledge that such
transfers may occur, and that the transferee may decline honour commitments we
made in this Privacy Policy.
We
are not responsible for the actions of third parties with whom you share
personal or sensitive data, and we have no authority to manage or control
third-party solicitations. If you no
longer wish to receive correspondence, emails, or other communications from
third parties, you are responsible for contacting the third party directly.
5
TRACKING TECHNOLOGIES
5.1 Cookies and Web Beacons
We
may use cookies, web beacons, tracking pixels, and other tracking technologies
on the Site to help customize the Site and improve your experience. When you
access the Site, your personal information is not collected using tracking
technology. Most browsers are set to accept cookies by default. You can remove
or reject cookies but be aware that such action could affect the availability
and functionality of the Site. You may not decline web beacons. However, they
can be rendered ineffective by declining all cookies or by modifying your web
browser’s settings to notify you each time a cookie is tendered, permitting you
to accept or decline cookies on an individual basis.
5.2 Internet-Based Advertising
Additionally,
we may use third-party software to serve ads on the Site, implement email
marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or
similar tracking technology to help manage and optimize your online experience
with us. For more information about
opting-out of interest-based ads, visit the Network Advertising Initiative
Opt-Out Tool or Digital Advertising Alliance
Opt-Out Tool.
5.3 Website Analytics
We
may also partner with selected third-party vendors, such as Adobe
Analytics, Clicktale,
Clicky,
Cloudfare,
Crazy
Egg, Flurry
Analytics, Google
Analytics, Heap Analytics,
Inspectlet,
Kissmetrics,
Mixpanel,
Piwik,
and others], to allow tracking technologies and remarketing services on the
Site through the use of first party cookies and third-party cookies, to, among
other things, analyse and track users’ use of the Site and our mobile
application, determine the popularity of certain content and better understand
online activity. By accessing the Site, you consent to the collection and use
of your information by these third-party vendors. You are encouraged to review
their privacy policy and contact them directly for
responses to your questions. We do not transfer personal information to
these third-party vendors. However, if you do not
want any information to be collected and used by tracking technologies, you can
visit the third-party vendor or the Network
Advertising Initiative Opt-Out Tool or Digital
Advertising Alliance Opt-Out Tool.
You
should be aware that getting a new computer, installing a new browser,
upgrading an existing browser, or erasing or otherwise altering your browser’s
cookies files may also clear certain opt-out cookies, plug-ins, or settings.
6
THIRD-PARTY WEBSITES
The
Site may contain links to third-party websites and applications of interest,
including advertisements and external services, that are not affiliated with
us. Once you have used these links to leave the Site, any information you
provide to these third parties is not covered by this Privacy Policy, and we
cannot guarantee the safety and privacy of your information. Before visiting
and providing any information to any third-party websites, you should inform
yourself of the privacy policies and practices (if any) of the third party
responsible for that website, and should take those steps necessary to, in your
discretion, protect the privacy of your information. We are not responsible for
the content or privacy and security practices and policies of any third
parties, including other sites, services or applications that may be linked to
or from the Site or our mobile application].
7
SECURITY OF YOUR INFORMATION
We
use administrative, technical, and physical security measures to help protect
your personal information. While we have
taken reasonable steps to secure the personal information you provide to us,
please be aware that despite our efforts, no security measures are perfect or
impenetrable, and no method of data transmission can be guaranteed against any
interception or other type of misuse.
8
POLICY FOR CHILDREN
We
do not knowingly collect or solicit information from or market to children
under the age of 18. If you become aware of any data, we have collected from
children under age 18 except for that contained in our on-line application emis.edupac.co.za,
please contact us using the contact information provided below.
9
CONTROLS FOR DO-NOT-TRACK FEATURES
Most
web browsers and some mobile operating systems and our mobile applications]
include a Do-Not-Track (“DNT”) feature or setting you can activate to signal
your privacy preference not to have data about your online browsing activities
monitored and collected. No uniform
technology standard for recognizing and implementing DNT signals has been
finalized. As such, we do not currently respond to DNT browser signals or any
other mechanism that automatically communicates your choice not to be tracked
online. If a standard for online
tracking is adopted that we must follow in the future, we will inform you about
that practice in a revised version of this Privacy Policy./Most web browsers
and some mobile operating systems and our mobile applications include a Do-Not-Track
(“DNT”) feature or setting you can activate to signal your privacy preference
not to have data about your online browsing activities monitored and collected.
If you set the DNT signal on your browser, we will respond to such DNT browser
signals.
10
OPTIONS REGARDING YOUR INFORMATION
10.1 Account Information
You
may at any time review or change the information in your account or terminate
your account by:
● Logging
into your account settings and updating your account
● Contacting
us using the contact information provided below
Upon
your request to terminate your account, we will deactivate or delete your
account and information from our active databases. However, some information
may be retained in our files to prevent fraud, troubleshoot problems, assist
with any investigations, enforce our Terms of Use and/or comply with legal
requirements.
10.2 Emails and Communications
If
you no longer wish to receive correspondence, emails, or other communications
from us, you may opt-out by:
● Noting
your preferences at the time you register your account with the Site.
● Logging
into your account settings and updating your preferences.
● Contacting
us using the contact information provided below
If
you no longer wish to receive correspondence, emails, or other communications
from third parties, you are responsible for contacting the third party
directly.
11 CONTACT US
If you have questions
or comments about this Privacy Policy, please contact us at:
Edupac® Software
Support Services (Pty) Ltd
Suite 1 & 2,
Brentwoodpark, 2 Ibis Place, Meyersdal
P.O. Box 6100 Meyersdal
1447
Tel: +27 11 867-9420
Fax: +27 86 262-6084