Available Support is the most essential part of any School Management Information System.
A fully staffed helpdesk is available from 7:30 to 15:30 on normal workings days – Monday to Friday. EDUPAC closes during the RSA December school holidays.
All incoming support calls are logged by using a CRM system, and resolved the within 1 to 3 days. Technical support and advice on networks and hardware are also available.
Unresolved problems are escalated within 24 hours to management level and/or the technical and development staff.
Edupac provides the following support structure
- Detailed manuals with copies of screen images
- Digital videos and manuals downloadable from the Internet
- Internet (Remote) & E-mail support
- On-site Software Consultation
- Training Courses
- Database Hosting and Daily Data Back-ups
- Financial Consultation
- Newsletters and Memo’s
Our basic or preferential telephone support agreement may also be extended to include monthly on-site support visits.
Currently, more than 50% of our customer base subscribes to our annual support contracts which we tailor-make to their unique requirements.
All support contracts are offered at highly affordable fees and rates.
Edupac further extends our support service to include annual financial verification services (Audit) at a fixed cost.