Available Support is the most essential part of any School Management Information System.

1

A fully staffed helpdesk is available from 7:30 to 15:30 on normal workings days – Monday to Friday. EDUPAC closes during the RSA December school holidays.

2

All incoming support calls are logged by using a CRM system, and resolved the within 1 to 3 days. Technical support and advice on networks and hardware are also available.

3

Unresolved problems are escalated within 24 hours to management level and/or the technical and development staff.

Edupac provides the following support structure

  • Detailed manuals with copies of screen images
  • Digital videos and manuals downloadable from the Internet
  • Internet (Remote) & E-mail support
  • On-site Software Consultation
  • Training Courses
  • Database Hosting and Daily Data Back-ups
  • Financial Consultation
  • Newsletters and Memo’s

To receive remote support please install TEAMVIEWER on your computer.

Our basic or preferential telephone support agreement may also be extended to include monthly on-site support visits.

Currently, more than 50% of our customer base subscribes to our annual support contracts which we tailor-make to their unique requirements.

All support contracts are offered at highly affordable fees and rates.

Edupac further extends our support service to include annual financial verification services (Audit) at a fixed cost.

Edupac Guardian

Edupac Employee